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Privacy and cookies

Privacy when using this website

This page is intended to inform you how we gather, define, and use personal information collected via the website such as your name, address, telephone number and email address. All your personal Information will be used in accordance with the General Data Protection Regulation (GDPR) 2018.

Information collection

We may collect information about you when you request any information about us or our services, submit your personal details and/or complete any forms on the website.

The transmission of information via the personal information forms on this website is done via a secure mechanism that encrypts the data being transferred and is only readable to us the recipient. Once we have received your information we will use strict procedures and security features to prevent unauthorised access. You are advised that General Feedback forms have not been encrypted in this way if they have do not contain personal data.

Further information about the security features on this site can be found within section 7 of the Terms of use statement.

While we are confident that data submitted via our website is secure we do advise that this is generally not the case for all websites on the Internet and you are advised to check the security of the site when using online forms to help protect your personal data and any transmission of personal data via websites is at your own risk.

Please be advised that our security does not apply to emails you send to us and only to information or messages sent via our online forms. Email security is explained within section 7 of our Terms of use statement .

Leicester’s Hospitals will never collect personal information about you without your knowledge, and will only use that information for a known reason. Information provided will not be passed to outside organisations, agencies or individuals, unless there is a legal requirement to do so. Please see our Data Protection page for more information

Our website may from time to time contain links to and from third party websites. If you follow a link to these websites, please note that they have their own privacy policies and will be subject to separate terms and conditions. We do not accept any responsibility or liability for these sites.

Our website uses Google Analytics to track our visitors. This process uses cookies to recognise returning visitors. For full terms of the Google Analytics process, please see the Google Analytics privacy policy . The information collected via this mechanism is used so that we can monitor the number of visitors, the most popular pages and the length of time users spend browsing. This information is not used for any other reason.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of submitting your contact details, completing application forms or requesting further information about our services
  • Information about your computer including where available your IP address, operating system and browser type
  • Details of your visits to our website and the pages and resources that you access

The Information we collect about you may be used to:

  • Send you further details of our services
  • Contact you in response to any general or specific enquiries made by you
  • Process any application submitted by you
  • Send you information about recent developments in areas in which you have expressed an interest
  • Automate certain functions on our website
  • Ensure content from our website is presented in the most effective manner for you and your computer


Cookie guidance

We’re providing you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. Please be assured that we’re working on a number of other privacy and cookie-related improvements to the website. We respect your choice on whether you wish to enable cookies or not when visiting this website.

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies only when needed. For example, when you fill out a feedback or contact form some technical information is kept to determine whether anything is missing before being submitted.

We believe you will have a better browsing experience of our website using cookies, especially as the site contains many contact forms and searching mechanisms. If you don’t wish to use (and disable) cookies, you will still be able to browse the site. Most web browsers have cookies enabled, but see the ‘Disabling and enabling cookies ‘ page for help to turn them on should you need to.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information in cookies we create, but we do use Google Analytics to gather which pages have been visited to help improve your experience of the site. Google Analytics uses cookies to send basic page information as statistics. For example, they help us to identify and resolve errors, or to determine which areas of the website need more prominence.

We do have relationships with carefully-selected and monitored advertising partners who may also set cookies during your visit to be used solely for advertising purposes. All advertising when clicked upon opens in a new window. Please note that we are not responsible for the content of external websites.


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The website has undergone a redesign and there is some new content. We would welcome any feedback on the new look and any feedback on the content.

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