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A corridor in a hospital

This accessibility statement applies to the Your COVID Recovery website.

This website technical support is provided by Arden & GEM Commissioning Support Unit Website Development & Applications Team . The Your COVID Recovery Project Team at NHS England/Improvement want as many people as possible to be able to use this website, and is in accordance with Public Sector (websites and Mobile Applications)(no.2) Accessibility Regulations 2018.

This accessibility statement applies to this website, and access by mobile devices

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 500% without the text spilling off the screen
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

The Your COVID Recovery project team are currently working on making the website text as accessible as possible for a wide audience to understand the information provided. The project team consists of persons with living experience of long COVID, persons providing care to individuals, persons with subject matter accessibility work related remit expertise and knowledge. As well as required technical team support for the resolution of issues that are provided by the public using this website. This project team has input on the design, and content, as well as valuable input on the accessibility of this site with the ambition to enhance the user experience when accessing this website.

Compliance Status

What is accessibility and why does it matter?

To be accessible the Your COVID Recovery website must be as easy to use and understand for as many visitors as possible. This website complies with the World Wide Web Consortium’s (W3C’s) Level AA guidelines for accessibility and we are committed to maintaining and improving the accessibility of our site.

Non-Accessible Content

Listed are accessible alternatives, where appropriate to the device used

Text size

Can I change the font size used on the website?

Yes. This may be useful for you if you have low vision and need larger font sizes.

On a PC: from Internet Explorer select the View menu at the top of your window, scroll down and select the Text size option.

On an Apple Mac: from Safari select Preferences from the Edit menu at the top of the window. From there, click on Web content and uncheck the Show style sheets option. Then return to the list of preferences and choose Web browser. Then click on Language/fonts and choose the size you need.

Text colour

Can I change the font colours used on the website?

Yes. This may be useful for you if you have low vision and need high contrast colours. You can change the style and colour and choose an alternative colour for links. You can also change background and foreground colours.

To ignore font and background colours in Internet Explorer on a PC, choose Internet options from the Tools menu at the top of the window. On the general tab of the window that appears, click the Accessibility button. This takes you to a menu where you can choose to ignore the way the page is formatted. To set your colour and font preferences, return to the Internet options menu and use the Colours and Fonts buttons.

Keyboard navigation

Do I have to use a mouse to navigate the website?

No. Use your arrow keys to scroll up or down the page. You can use your Tab key to move between links, and press Return or Enter to select one. To go back to the previous page, use the Backspace key.

This statement was prepared on 23/02/2022 with review of site using the WAVE product for reporting on accessibility compliance. This site was last reviewed by HARK2 in 2021. Review is expected to be carried out annually.

This site has had initial review by NHS Digital personnel but still requires independent 3rd party accessibility assessment and certification of site to take place.

Feedback and Contact information

If you encounter any accessibility issues with this website, please let us know at

Please note that we cannot guarantee the accessibility of third-party websites, documents, and multimedia content that we may link to.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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The website has undergone a redesign and there is some new content. We would welcome any feedback on the new look and any feedback on the content.

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